Puyod, J.V. and Charoensukmongkol, P. (2019), “The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross-cultural communication: The moderating role of work experience”, Management Research Review, Vol. 42 No. 12, pp. 1400-1422. https://doi.org/10.1108/MRR-10-2018-0386
Abstract:
This paper aims to investigate the contribution of cultural intelligence (CQ) to the interaction involvement and job performance of call center agents in the Philippines.