T. Gunadham. and N. Thammakoranonta. “KNOWLEDGE MANAGEMENT SYSTEMS: THE CURRENT PRACTICE IN THAILAND.” Journal of Engineering Science and Technology. Special Issue on ICCSIT (2018).
Abstract:
Knowledge Management Systems (KMSs) have been widely used in various industries to facilitate knowledge management activities for improving organizational performance. Despite KMSs being successfully implemented and used in developed countries still, they are not as successful as they should be in Thai organizations. People are facing difficulties when using KMSs in their organizations. This paper aims to investigate KMSs utilization in Thailand, as well as, to identify gaps and problems occurring during knowledge discovery, knowledge capture, knowledge sharing, and knowledge application processes.